* * * IMPORTANT * * *

PLEASE NOTE:  There is currently a WAIT LIST for new patient appointments.

NEW PATIENTS:  You must complete your questionnaires and consent forms within 24 hours of booking your appointment to hold your spot.

Please see our Policies & Fees page on our website for more detailed updated info.

Please confirm your appointment by 12 o'clock, noon, 2 business days prior to your appointment.
  For Monday appointments, this will be the prior Thursday by 12:00 pm; Tuesday appointments by the prior Friday by 12:00 pm, etc.  You can confirm by either calling the office, sending a message through the patient portal, or replying YES to the email.  If you do not confirm by this time, your appointment slot will be cancelled, filled by another patient, and charges will be applied.  

Cancellations or rescheduled appointments made less than 2 business days of your appointment will FORFEIT your deposit and it may not be applied to future appointments.  A notice of less than 24 hours and no shows will be charged the FULL amount of the consult fee.

* * MESSAGES * *
Please be advised that due to the varying degrees of complexity that messages may involve, please show us grace in our response times as it may not be the same day and may even take up to a week to respond.  It is possible that not all questions can be answered through the portal.  NOTE: Any question that exceeds the limit in the Patient Portal or that would take longer than five minutes of the provider's time to respond to your message will require an appointment by phone.   These will be billed by the amount of time consulted with the provider, but should be no greater than 20 minutes as this would require a follow-up consult fee charge for the appointment.  Please see our Fees page for details.  If an appointment is necessary to adequately answer your questions, we will let you know.

* LAB RESULTS *
Lab results will not be released before your scheduled follow up consult unless there is an urgent matter to discuss.  Please withhold any questions regarding labs until your appointment.

* RX REFILL REQUESTS *
You can request for a prescription refill by going to My Medications.
You can view instructions on how to do this under Videos.  Please give sufficient notice to the office of at least ONE WEEK before your prescription expires.  This will give the office ample time to provide an alternative if a medication were to be out of stock and on backorder.  For certain medications, routine follow-up with our office is necessary and may be required in order to fulfill requests.  If you have not been seen for over six months, you may need to schedule an appointment prior to getting your refill.

Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, dial 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact MD HQ Technical Support
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